• All orders are shipped via Evri, a reliable and cost-effective courier service.
• Standard & Next Day delivery is available across the UK.
• We currently ONLY ship to the UK (Excluding Channel Islands).

• Orders before 3pm on business days will be processed and dispatched the same working day.
• Orders placed after 3 PM weekdays, weekends, or bank holidays will be processed the next business day.

• Standard Delivery: Estimated 2–4 business days from dispatch.
• Please note: Delivery times may vary depending on your location and during peak periods. Delivery will be to the shipping address provided at time of checkout, missing address information can cause delays or mis-delivery.

• Delivery fees are calculated at checkout based on the weight and size of your order.

Tracking Your Order

• Once your order has been dispatched, you will receive a confirmation email containing a tracking number and link to the Evri tracking page.
• You can monitor the status of your delivery at any time.

• If you miss your delivery, Evri will leave a calling card and may attempt to deliver again.
• Alternatively, you can divert your parcel to a neighbour or safe place. (Any parcels requested to be left in a safe place or with a neighbour are at the consignees’ request and The Tan Boutique Essex are not liable for any parcels which are missing or stolen).

• While we work with Evri to ensure timely deliveries, delays may occasionally occur due to unforeseen circumstances.
• If your parcel has not arrived within 7 working days of dispatch, please contact us at thetanboutiqueessex@gmail.com with your order details. We will work with Evri to resolve the issue.

Damaged Parcels

• If your parcel arrives damaged, please notify us within 48 hours of delivery. Provide photographs of the damage and the packaging so we can assist you in resolving the matter.