Order Cancellations

If you would like to cancel your order this has to be done before items are shipped, please contact us with your name and order number at info@thetanboutiqueonline.co.uk. Once shipped you will have to wait until you received the item to then return.

General Returns

We accept returns within 30 days of receiving your order. Please note that The Tan Boutique does not offer free returns, and return shipping costs are the responsibility of the buyer.

To ensure a smooth return process, we recommend keeping a copy of your proof of postage, as we cannot be held responsible for items that are lost or damaged in transit. All returned items must be in their original sealed condition. This does not affect your statutory consumer rights.

Original condition means:

• The item is in its original packaging, undamaged, and suitable for resale.
• The item has not been used.

If returned items from bundles are damaged or missing, we reserve the right to deduct the cost of these items from your refund. Refunds, minus shipping costs, will be credited back to your original payment method. We aim to process returns within 5 working days of receiving the items.

Damaged, Faulty or Incorrect Items

Every order is carefully packed and checked before dispatch. In the unlikely event that your order arrives damaged, faulty or incorrect, please notify us within 48 hours of delivery by emailing info@thetanboutiqueonline.co.uk so we can review this promptly.

To help us assess your claim, we may request:

• Clear photographs of the outer package, including the shipping label
• Clear photographs of the internal packaging
• Multiple clear photographs of the damaged or faulty item from different angles
• A short video showing the damaged item, packaging and any product leakage or breakage
• Confirmation that the item and all packaging have been retained

Please do not dispose of the product, bottles, applicators, lids, inserts, internal packaging or outer parcel without written confirmation from us, or until your claim has been fully reviewed. These may be required for return, further inspection, courier investigation or insurance purposes.

We are unable to process damaged item claims where the goods and/or packaging have been disposed of before we have had the opportunity to inspect or verify the issue. Unfortunately, we cannot accept claims for damaged, broken, or missing items reported after the 48-hour time frame.

Evidence, Claim Verification and Fraud Prevention

We reserve the right to review all evidence provided as part of any refund, replacement or damage claim.

Any claim that appears to include misleading, digitally altered, AI-generated, staged or fraudulent evidence may be refused and may be reported to the relevant payment provider, courier, fraud prevention service and/or appropriate authorities.

Submitting false information, altered imagery or misleading evidence in order to obtain a refund, replacement or financial gain may constitute fraud.

This does not affect your statutory rights.

By purchasing from The Tan Boutique, you agree to our return policy.